24/7 veterinary support, whenever you need us.
Emergency triage day and night, on-call vets available, and two branches ready to help — Diss & Harleston. Your pet is never alone.
01379 642296
At Cherry Tree Vets, we’re here for you around the clock. Whether it’s late-night worries or a genuine emergency, you can reach our triage team 24/7 for reassurance, guidance, and urgent support. Our on-call vets can attend the practice for true emergencies, offering examinations, stabilisation and first aid at any hour. We work from two branches — Diss and Harleston — and will guide you to the most suitable location depending on what your pet needs. For more intensive or surgical cases, we work closely with trusted 24-hour hospitals, ensuring your pet always receives the right care in the right place.
When every minute matters, you are not alone — we’re only a phone call away.
Emergency & Out-of-Hours Care – At a Glance
- Two branches for urgent care: Diss & Harleston.
- Case-based branch direction:
- urgent, simple emergencies (e.g. inducing emesis) may be seen at either branch;
- emergencies needing imaging, lab tests, or advanced equipment are normally directed to Diss.
- 24/7 live triage: speak to a veterinary professional any time, day or night.
- On-call veterinary surgeons available: we can attend the practice for true emergencies.
- 24/7 consultations & first aid: emergency examination, stabilisation and pain relief available.
- Overnight hospital facilities: patients can stay overnight with nursing supervision on site.
- Veterinary rest facilities on site: vets can remain in the building when attending overnight.
- Not a constant “awake rota”: our vets are on call, not awake continuously through the night.
- Referral when needed:
- if 1:1 continuous monitoring is required;
- or if emergency surgery is indicated outside surgical hours.
- Safety first: every emergency triage decision is based on what offers the safest outcome for the patient.
FAQ
What happens if my pet is unwell overnight?
Call us straightaway. You’ll reach our live 24/7 triage team, who will talk through what’s happening and advise the best next steps.
Can a vet see my pet in the middle of the night?
Yes. If the case is genuinely urgent, an on-call vet can attend the practice to examine and stabilise your pet.
Which branch will I need to go to?
It depends on the emergency:
• simple urgent cases (like needing to make a dog vomit) may be directed to either branch,
• but emergencies needing imaging, lab work or surgical preparation are usually directed to our Diss branch, where more equipment is available.
Do you offer overnight hospital care?
Yes — we have facilities to keep patients overnight with on-site nursing supervision.
Are your vets awake on site overnight?
Our vets work on a rota system: they are on call overnight, not awake the entire night. If your pet needs constant 1:1 veterinary monitoring, we’ll recommend a specialist 24-hour hospital who can provide it.
What if my pet needs emergency surgery in the night?
If immediate surgery is required at a time when our surgical team is not available, we’ll arrange urgent referral to a trusted 24-hour surgical hospital.
How do I contact you in an emergency?
Just call our usual number — day or night. You will always be able to reach help and advice.
Please be aware that if you are not registered with us and the first time you use us is out of hours for an emergency then an out of hours registration fee of £150 is payable. This is a one off fee and does not apply to clients already registered with us.